We LOVE this place !!!
This is in regards to the parts department. I recently had a couple wheel studs break on a 15 Ram 3500. I called Helmes and had them look and see if they had some. This stud is hard to get your hands on. They did not have any in stock unfortunately but were more than willing to give me the part number and where I could find some. It turned out they had some in Martin. I was able to get them and get back on the road same day. Thanks again for your help.
Great people...they always treat you right best customer service hands down anywhere
Very competent staff. Very friendly
Helms is by far the best place to deal with any kind of car issues or purchases!! The service department is by far the best of any dealership I’ve ever been to. They truly care about you and make sure that your car is running right at all time. They always go above and beyond to make my time there wonderful. I will never take my car anywhere else.
The service department is top notch. They always go above and beyond to make sure that you are taken care of in a timely manner. The whole dealership is wonderful. I would highly recommend them to anyone. My whole family loves dealing with them.
Friendly people helped us with all Questions we had about cost and warranty and all are other needs with great service!
From Our FCA Surveys
“Service with above and beyond. They took care of my Jeep like it was theirs. Even did extra service other places would have just let go. They went the extra mile and it shows – these are great guys. Service provided by people who care.” -Keith C. on 9/26/2017
“Terry Allen was our sales representative. He was super nice and very helpful. He was very knowledgeable about the vehicle and was able to answer all our questions. The deal was easy going and not a pressure type deal. Johnathon Bingham was our financial representative. He explained everything clearly and was very courteous. Mr. Helm even came by and thanked us for our business. Nice, down home people. Easiest car deal I ever made.
Nothing comes to mind that could have improved the experience for us.” -Johnny W. on 9/25/2017
“Dealing with this dealership was a pleasure. This was my first time purchasing a Jeep from them, but they were extremely nice and made it a great experience. Will definitely go back again.” -Bobby J. on 9/14/2017
“I WILL NOT GO ANY WHERE ELSE BESIDES HELMS MOTOR COMPANY IN LEXINGTON TENNESSEE. THEY ARE LIKE FAMILY AND TREAT YOU AS SUCH.” -Kathy W. on 9/13/2017
“The salesman Clint was knowledgable and honest. He truly cared about helping me find the best car to meet the needs of my family. He went above and beyond answering questions and helping me feel good about this large purchase. This is the second car I have purchased from Helms and I will be back!” -Laila D. on 9/6/2017
“Service Manager, Mr. Larry, is very helpful and professional.” -Danny E. on 9/5/2017
“Family owned and operated and always able to answer any question.” -Allison M. on 9/1/2017
“They do a wonderful job and make me feel welcome every time I come in. I had a tire leak and stopped by to have them look at it. Helms took my Jeep right in, checked it out, recommended a fix and that they rotate my tires (no charge since I recently bought the tires from them) and also asked if I wanted my oil changed as it was due. I agreed, and they performed the services right away. Talk about excellent service.” -Catherine M. on 8/26/2017
“Helms Motors is an excellent dealership. Terry Allen is a superb salesman and excellent at customer service.” -Phil E. on 8/24/2017
“Knowledgeable salesman and owner, they went the extra mile to be sure I was buying what I wanted
Nothing to improve on- they were great & have an excellent service department.” -William M. on 8/16/2017
“Just great people and awesome service.” -Shelby J. on 8/14/2017
“Fast, friendly and quality service as usual.” -Carl C. on 8/10/2017
“The customer service is always wonderful at this dealership.” -Darrell B. on 8/8/2017
“The owners and employees at Helms are honest and I trust them.” -Ronald G. on 8/5/2017
“Steve Helms and his crew are some of the most polite and concerned people I have ever dealt with.
I have no complaints at all.” – William B. on 8/3/2017
“Thomas and the whole staff at Helms motor company where very friendly and helpful.” -Angela W. on 7/21/2017
“Salesmen very knowledgeable and friendly with no pressure.” -Johnny L. on 7/18/2017
“Great customer service. Friendly people who look for ways to help.” -Toby J. on 7/17/2017
“Very helpful and great people to work with.” – Jeffrey O. on 7/14/2017
“They were very informative, patient with questions, and went above and beyond to make my experience good. It was the best customer service at a car dealership I’ve ever had. I will only buy from Helms from now on because of the trust and relationship they built with me.” -Andrea W. on 7/12/2017
“Very friendly service and not the pushy sales service that most dealerships have. Honestly it was a very stress free purchase” -Melissa R. on 7/10/2017